Practical customer enquiry support for the hours when you or your team are unavailable.
Get in TouchCustomers may call, email or submit an enquiry after the normal working day has finished. OSG's After Hours Service Desk is designed to help keep agreed customer communication moving instead of leaving every enquiry untouched until tomorrow.
Response speed can influence whether an enquiry develops into a real sales opportunity.
Harvard Business Review research found that businesses responding to online leads quickly were substantially more likely to qualify those leads than businesses that waited longer. For businesses receiving enquiries outside normal working hours, the gap between an enquiry arriving and somebody seeing it can therefore matter.
Source: Harvard Business Review, The Short Life of Online Sales Leads, 2011.
From £395/month
The final price depends on the agreed coverage hours, enquiry volume, communication channels and the level of response OSG is authorised to provide.
Every After Hours arrangement is agreed around the individual business before the service begins.
These are guide starting prices. Final pricing depends on scope, volume and the level of support required. We’ll always agree the price before work begins.
The exact service hours, communication channels and response scope are agreed with each client before the service begins.
Tell us when customers usually contact you and what currently happens when nobody is available.
Get in Touch