Your After Hours Service Desk
Practical customer enquiry support for the hours when you or your team are unavailable.
Get in TouchThe Business May Close. Customer Interest Does Not.
Customers may call, email or submit an enquiry after the normal working day has finished. OSG's After Hours Service Desk is designed to help keep agreed customer communication moving instead of leaving every enquiry untouched until tomorrow.
What the Data Says
Response speed can influence whether an enquiry develops into a real sales opportunity.
Harvard Business Review research found that businesses responding to online leads quickly were substantially more likely to qualify those leads than businesses that waited longer. For businesses receiving enquiries outside normal working hours, the gap between an enquiry arriving and somebody seeing it can therefore matter.
Source: Harvard Business Review, The Short Life of Online Sales Leads, 2011.
What the Service Can Include
- Call or message handling within the agreed setup.
- Email monitoring.
- Website enquiry monitoring.
- Recording enquiry details.
- Agreed initial responses.
- Escalation of urgent or important enquiries.
- Clear handover of outstanding actions.
Who It Is For
- Contractors who cannot answer while working.
- Small businesses without dedicated evening cover.
- Businesses that receive enquiries outside normal working hours.
- Owners who want to finish the working day without constantly checking the phone.
Important
The exact service hours, communication channels and response scope are agreed with each client before the service begins.
Related Services
Could Your Business Use an Extra Pair of Hands After Hours?
Tell us when customers usually contact you and what currently happens when nobody is available.
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